About Me
Possessing a robust blend of advanced technical proficiency and outstanding interpersonal abilities, I bring to the table a combination of a clear and logical mindset, coupled with a pragmatic approach to problem-solving. My unwavering commitment to seeing tasks through to completion underscores my dedication to achieving tangible results.
I am driven by a passion for utilizing my extensive technical know-how to make meaningful contributions to both individuals and organizations. This fervor fuels my commitment to not only meet but exceed expectations, ensuring that projects are executed with precision and excellence.
My unique combination of technical expertise, problem-solving acumen, and dedication to achieving outcomes positions me as a valuable asset ready to make impactful contributions to the success of any endeavor.
Experience
2020 - Present
Product Technician / Tester
VTXRM Software Factoring
- Correlate database and application server data and provide data for corrective actions
- Conduct system performance testing to both UI or API to ensure system reliability, capacity, and scalability
- Install and configure appropriate software and functions according to specifications
- Record events and problems and their resolution in logs
- Collaborate with development, operations, and product teams to identify and address quality issues throughout the development lifecycle
- Perform root cause analysis for identified defects and implement corrective actions
- Assist in testing and validating software solutions or system changes to ensure alignment with business requirements
2019 - 2020
Application & IT Analyst
Gott Soluttions
- Performed remote troubleshooting through diagnostic techniques and pertinent questions
- Write and implement test cases for mobile applications using Qase io.
- Identify gaps in the application
- Report, analyze, assign and escalate defects Installed and configure appropriate software and functions according to specifications
- Attend meetings and suggest possible improvements on procedures
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Develop test strategies based on requirements and schedule
2018 - 2019
Support Pro Advisor
Concentrix
- Assisted customers with more difficult technical issues and requiring a greater level of personalize care and in greater length
- Research complicated cases without prompting to provide more comprehensive service to customers
- Assisted team members and provide support and solutions to customer queries in order to achieve team's KPI
- Resolves product issues (customer complaints) by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
- Single point of contact for advertisers and agencies (SMB) for different types of inquiries
- Escalating any red flags and potential risks to the escalation team
CERTIFICATES
Skills
Analytical Problem-Solving
Expert in analytical problem-solving, adept at dissecting complex issues and crafting effective solutions
Quick Learning and Diligence
Quick learner with a diligent work ethic, excelling in rapidly acquiring new skills and consistently delivering high-quality results
Proactive Problem-Solving
Proactive problem solver with a knack for anticipating challenges and implementing effective solutions
Attention to Detail
Detail-oriented professional with a keen eye for precision, ensuring accuracy in tasks and delivering high-quality outcomes
Adaptive Team Collaboration
Adaptable team collaborator skilled in navigating diverse work environments, fostering effective communication, and achieving collective goals
Bilingual Proficiency
Bilingual proficiency in English and Spanish, facilitating seamless communication and enhancing versatility in diverse linguistic settings
Technological Proficiency
Adept at leveraging a diverse range of tools and platforms to optimize workflow and enhance overall efficiency
Visual Studio Code
Proficient in utilizing Visual Studio Code to enhance coding efficiency and streamline development processes
SQL
Applying database querying and management capabilities to contribute effectively to data-driven tasks
C#
Applying foundational skills to contribute to software development projects effectively
HTML & CSS
Utilizing foundational skills for web development and design projects
Git
Demonstrating effective version control and collaborative software development practices in diverse project environments